Auto Privacy Policy - Concord's Trusted Go To Automotive Repair Experts

Who we are

Our website address is: https://fairrepairautocare.com.

What personal data we collect and why we collect it

We only collect personal data you provide through bookings and through engagement with our website and social media platform links. None of your personal data that you choose to share with Fair Repair Auto Care is ever shared with third party vendors or partners.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

As stated, we collect data from scheduling forms that you submit through our website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We continually track visitation and performance of our website. If engaging via mobile device, your GPS signal after contacting us, may be tracked through geo-fencing algorithms. This tracks the successful engagement and ability of our website to serve you through our brick and mortar location.

Who we share your data with

We do not sell or share your data with third party vendors. It is solely utilized to enhance the services we are able to bring provide you through our social media platforms and direct email contact with Fair Repair Auto Care.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. We utilize partners to monitor and protect your information.

Your contact information

Any contact information you chose to share will be safeguarded and kept solely with Fair Repair Auto Care and its contracted marketing and security partners.

Additional information

We are very transparent and believe in freely sharing how we handle any of your recorded personal data. If you have any concerns regarding the handling of your data, feel free to contact us via email at: Help@FairRepairAutoCare.com or at our office phone number.

How we protect your data

Fair Repair Auto Care only collects minimal identifying data. We never collect or store financial data. Fair Repair Auto Care utilizes remote cloud based software that is encrypted. Nothing is kept on site and all access is protected utilizing rolling passwords that are changed almost daily.

What data breach procedures we have in place

In the event of a data breach our security partner will notify us, and in turn we will notify our customers via email and text in order to make you aware and take precautionary steps to secure and monitor your identity and compromised data.

What third parties we receive data from

We primarily receive data from Google Inc., Main Street Hub Inc., Yelp Inc.

What automated decision making and/or profiling we do with user data

None of our collected data is automatically profiled or handled. Once it is shared and collected It is personally handled via our marketing and security partners hands on. We maintain a growing contact list that is monthly edited in order to market our services toward.